Returns/ Exchanges/ Warranties

Returns Exchanges Warranties *

Colorado Kayak Supply's Return and exchange policy is designed to insure that our customer’s will be fully satisfied with the products they receive. CKS does not accept returns on used gear, used kayaks, or closeout items and Special Order’s.

All returns and exchanges must have a Return Authorization Number (RA#). You can create one online by searching for your order here. Or call us at 719.539.6300.

Exchange a Product

Exchange a Product

Colorado Kayak Supply will gladly accept exchanges on products within 30 days of the date of purchase. All returns must have a Return Authorization Number (RA#). You can create online by searching for your order here. Or call us at 719.539.6300. You are responsible for shipping charges back to CKS, however, we will cover the shipping cost for the replacement item. (Limited to 1 exchange). Kayaks and paddles are oversized packages and may accrue additional re-shipping charges. *Orders from Alaska, Hawaii, and all international orders, are subject to shipping charges on returns and exchanges.
Shipping Damage: If you receive merchandise that is damaged during shipping refuse the shipment upon delivery (if possible) and contact us immediately. If you are unable to refuse shipment, please hold on to the original packaging for claims evidence. Used items and “special orders” are not eligible for refunds and exchanges.


Please look up your order below to request a return authorization number. (RA#)


Return a Product

Return a Product

Colorado Kayak Supply (CKS) gladly accepts product returns within 30 days of the date of purchase. Please call to obtain a Return Authorization Number (RA#). Return shipping costs are the responsibility of the customer. Returned or exchanged items must be in new, resalable condition with all packaging and tags intact to receive full credit. Customers may be assessed restocking fees, and/or cleaning fees based on the condition of the product. Your original form of payment will be credited for the appropriate amount, less return freight (if applicable) following a satisfactory inspection. For items returned after 30 days, a Colorado Kayak Supply store credit may be issued for the purchase price at our discretion. *Colorado Kayak Supply will refund postage due to shipping errors and/or defective products.


CKS does not accept returns on used gear, used kayaks, or closeout items.


Please look up your order below to request a return authorization number. (RA#)


Warranties

Product Warranties

CKS carries a lot of different products from dozens of different manufacturers. CKS makes it a goal to only represent products from companies that stand behind their products. Warranties vary by product and by manufacture. Many manufactures handle their warranties in house and others handle them through us. If your product is one that we service please log in our Customer Center and log a case and a CKS customer service rep will reply within 24 hours.


Submit a support ticket
Kayaks, Rafts, SUP boards

Returns and Exchange on Kayaks, Rafts and Boards

Colorado Kayak Supply (CKS) gladly accepts kayak returns within 30 days of the date of purchase. Please call CKS to obtain a Return Authorization Number (RA#). Return shipping costs are the responsibility of the customer. These costs vary from $75-$300 depending upon the size of the kayak and your geographical region. Returned or exchanged kayaks must be in new, resalable condition with all packaging and tags intact to receive full credit.

719.539.6300

info@coloradokayak.com