CKS Online’s Return and Exchange Policy is designed to ensure that our customers will be fully satisfied with the products they receive. CKS does not accept returns on used gear, used kayaks, or closeout items and Special Orders.
RETURNS:
CKS Online (CKS) gladly accepts product returns within 30 days of the date of purchase. Please email info@coloradokayak.com to obtain a Return Authorization Number (RA#). Return shipping costs are the responsibility of the customer. Returned or exchanged items must be in new, resellable condition with all packaging and tags intact to receive full credit. Customers may be assessed restocking fees, and/or cleaning fees based on the condition of the product. Your original form of payment will be credited for the appropriate amount, less return freight (if applicable) following a satisfactory inspection. For items returned after 30 days, a CKS Online store credit may be issued for the purchase price at our discretion. *Colorado Kayak Supply will refund postage due to shipping errors and/or defective products.
CKS does not accept returns on used gear, used kayaks, or closeout items.
EXCHANGES:
CKS Online will gladly accept exchanges on products within 30 days of the date of purchase. Please call to obtain a Return Authorization Number (RA#). You are responsible for shipping charges back to CKS, however, we will cover the shipping cost for the replacement item. (Limited to 1 exchange). Kayaks and paddles are oversized packages and may accrue additional re-shipping charges. *Orders from Alaska, Hawaii, and all international orders, are subject to shipping charges on returns and exchanges.
Shipping Damage: If you receive merchandise that is damaged during shipping refuse the shipment upon delivery (if possible) and contact us immediately. If you are unable to refuse the shipment, please hold on to the original packaging for claims evidence. Used items and “special orders” are not eligible for refunds and exchanges.
WARRANTIES
CKS Online carries a lot of different products from dozens of different manufacturers. CKS Online makes it a goal to only represent products from companies that stand behind their products. Warranties vary by product and by manufacturer. Many manufacturers handle their warranties in house and others handle them through us. If your product is one that we service please log in our Customer Center and log a case and a CKS customer service rep will reply within 24 hours.
Returns and Exchange on Kayaks:
CKS Online (CKS) gladly accepts kayak returns within 30 days of the date of purchase. Please call CKS to obtain a Return Authorization Number (RA#). Return shipping costs are the responsibility of the customer. These costs vary from $75-$300+, depending upon the size of the kayak, and your address. Returned or exchanged kayaks must be in new, resellable condition with all packaging and tags intact to receive full credit.
PLEASE FOLLOW THESE STEPS TO RETURN AND EXCHANGE:
1. Call CKS Online (970-344-8836) or log into your account at www.coloradokayak.com, or e-mail us (info@coloradokayak.com) and request a Return Authorization Number (RA).
2. Write the RA # clearly in bold next to the address label on the return package; or print out the Return Authorization (RA) form and place it in the package.
3. For your protection, we recommend you insure your return/exchange package when you send it to CKS.
4. Return Address:
CKS Online
1804 13th Street
Steamboat Springs, CO 80487
Thank you, CKS Sales Staff.
CKS Price Adjustment Policy:
If an item is further reduced in price within 5 days of the purchase date, customers may contact CKS to request an in-store credit for the difference in price paid versus the new advertised price. This request will be honored with the confirmation of your original receipt. The CKS in-store credit will never expire and can be used towards your next purchase.
Price Adjustment Exclusions:
Clearance or permanently marked down merchandise, promotional codes and club discounts are excluded from our price adjustment policy. We will not make price adjustments on online purchases for items featured in clearance pricing events such as newsletters or in-store events.
Merchandise prices and specifications are subject to change without notice.
Call us today at:
970-344-8836
Email us at:
info@coloradokayak.com
