Online Refund, Return and Exchange Policy
If you are not completely stoked with your CKS Online purchase, we will offer a full refund for products returned within 30 days of receiving your order. You are responsible for the shipping fees associated with returning your item. Please allow up to 14 days for the product to be inspected and the refund to be processed.
If you would like to exchange your item for a different size/color or store credit, we will provide you with a complimentary return label to complete the exchange. All exchange items must be returned to CKS within 60 days of purchase.
All returned and exchanged products must be in new condition with manufacturer tags, manuals, documentation, parts and accessories. We cannot accept a return for anything that has been taken out on the water.
Some items fall in the final sale category or have additional restrictions. More information about these products are listed below. Please call or contact us at info@coloradokayak.com with any questions or special circumstances.
If you used loyalty points to make your purchase and would like to exchange for store credit, please contact info@coloradokayak.com.
CKS Online will not accept returns or exchanges for the following:
- Footwear without the original retail packaging (e.g. shoe box, sandal/slipper hanger)
- Customized items, including but not limited to: sprayskirts, custom kayak or raft colors, cut-to-length paddles
- Closeout products (all closeout sales are final)
- Used/demo products
- Kayaks, inflatable kayaks, SUPs, rafts, raft frames, coolers, dry boxes
- Rope or webbing cut by the foot
- Purchases made at CKS Main Street in Buena Vista, Colorado
CKS Online carries a lot of different products from dozens of different manufacturers. CKS Online makes it a goal to only represent products from companies that stand behind their products. Warranties vary by product and by manufacturer. Many manufacturers handle their warranties in-house and others handle them through us. If you are unsure whether or not your product is covered under manufacturer warranty, please email us at info@coloradokayak.com.
CKS Online Price Adjustment Policy
If an item is further reduced in price within 5 days of the purchase date, customers may contact CKS to request an in-store credit for the difference in price paid versus the new advertised price. This request will be honored with the confirmation of your original receipt. The CKS in-store credit will never expire and can be used towards your next purchase.
Price Adjustment Exclusions
Clearance or permanently marked down merchandise, promotional codes and club discounts are excluded from our price adjustment policy. We will not make price adjustments on online purchases for items featured in clearance pricing events such as newsletters or in-store events.
Merchandise prices and specifications are subject to change without notice.